Terms and Conditions

Order procedure
Once you purchased an item with us, an email confirmation will be sent to your mailbox. Your order will be fulfill within 72h. If your delivery zone is not included in zone 1, 2 , 3 , or 4, we will contact you with our delivery cost for your location.

For any inquiry, please contact us at : info@appareilatelier.com

Payment
All payment are made via our transactional website, by credit card.

Modifications / Cancelations
72h hours is allowed to modify or cancel your order. Please contact us by email at info@appareilatelier.com . All inquiries received after this delay will not be accepted.

Returns
We allow 14 days after the reception of your order to return, exchange, obtain a credit in our shop or get a full refund of your purchase. 25% of your order total will be on your charge as for handling fees. The customer is fully responsible of return cost to our Montréal’s office.

Contact us at info@appareilatelier.com for more details on our return procedure.

Damages
Once you received your item , please take some time to look at it before signing the acknowledgment of receipt. If the box or the product is damaged, please take pictures of the incident. You can contact us within a 7 days delay after the reception of your order to inform us of the situation.

Warranty
Warranty is being offered to the original buyer or any APPAREIL atelier Representative for a one year period following the reception of your order. Please refer to our warranty PDF instruction attached for more details.

Any claims have to be sent at info@appareilatelier along with pictures as a proof of damage. We reserve the right to carefully inspect the furniture here at our office. If the product is judged as damaged, APPAREIL atelier will send you a replacement item and will cover delivery charges.

If the one year delay has expired, we suggest to get in contact with us so we can coordonate the repair of your damaged item. Please note that any cost related to the repair will be the responsability of our customer.

Care guide
Feel free to refer to our care guide PDF to ensure good care of your furniture and accessories.

Rights reserved
All rights or reproduction of this website, for visuel and/ or writing content is fully reserved by APPAREIL ATELIER.

Privacy
We are committed to protect and respect the privacy of our customers and website visitors. Therefore, we take all measures to our disposition to protect your personal datas obtained on our website and via our communications.

Questions
For any further questions, please contact us at info@appareilatelier.com